Your privacy is our responsibility

578bd Privacy Policy and Data Protection

How your personal information is collected, stored, and used — 578bd's full privacy policy is described in detail here.

Last Updated: January 2026  |  Effective Date: January 2026

1 Introduction

578bd ("we", "our", or "platform") provides a reliable and secure online gaming service for users in Bangladesh. Protecting your privacy is one of our top priorities. This privacy policy will tell you how 578bd collects your personal information, what purposes it is used for, and how it is kept secure.

By using our website or creating an account, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please contact us before using our services.

This privacy policy may be updated from time to time. For important changes, we will notify you by email or by posting a notice on the website.

2 What Information We Collect

When you create and use an account on 578bd, we may collect various types of information. This information helps us improve the quality of our services and personalise your experience.

Personal Identification Information

  • Full name and date of birth (for age verification — for users aged 21 and above only)
  • Email address and mobile number
  • National ID card or passport details (for identity verification)
  • Current residential address within Bangladesh

Financial Information

  • bKash, Nagad, Rocket, or Upay account numbers (for transaction verification only)
  • Bank account details (for bank transfers)
  • Deposit and withdrawal history

Technical and Usage Information

  • IP address, browser type, and device information
  • Login and logout times, session data
  • Information about which games you play and for how long
  • Information collected through cookies and similar tracking technologies

3 How We Collect Information

We collect your information in various ways. Maintaining transparency about each method is part of our policy.

  • Information provided directly: Information you provide yourself when filling out a registration form, completing a transaction, or contacting us via live chat.
  • Automatically collected information: Technical information collected through cookies and web beacons when you visit our website.
  • Information received from third parties: Confirmation information received from identity verification services or payment processors.
  • From public sources: Publicly available information to help detect fraudulent activity.

4 How We Use Information

578bd uses your information only for specific and legitimate purposes. The main purposes for which information is used are listed below:

  • Account management: To create, manage, and secure your account.
  • Identity verification: To verify age and identity in order to prevent fraud and participation by minors.
  • Transaction processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
  • Customer service: To resolve your questions and complaints and to provide 24/7 live chat support.
  • Service improvement: To analyse your usage patterns and further improve the platform experience.
  • Security and fraud prevention: To detect suspicious activity and keep the platform secure.
  • Promotional communications: To send you information about bonuses and offers with your permission (can be cancelled at any time).
  • Legal compliance: To comply with applicable laws and regulations.

5 Information Sharing and Disclosure

578bd does not sell your personal information or share it with third parties without your permission. However, information may be shared in the following limited circumstances:

  • Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, Upay, or bank is shared with the relevant payment service provider.
  • Identity verification services: Information may be shared with trusted verification organisations to complete the KYC process.
  • Legal requirements: We may be required to provide information in response to a court order or a legal demand from a competent authority.
  • Business transfers: If 578bd undergoes a merger or acquisition, user information may be transferred as part of the assets — however, this policy will continue to apply.
  • Fraud prevention: Information may be shared with relevant authorities to prevent serious fraud or criminal activity.
All of our third-party partners are contractually bound to comply with strict data protection standards. The security of your information is a priority for us.

6 Cookie Policy

Cookies and similar technologies are used on the 578bd website. Cookies are small text files stored in your browser that help us improve the quality of our services.

Cookies We Use

  • Essential cookies: Required for the core functionality of the website, such as maintaining login sessions.
  • Functional cookies: To remember your preferences and provide a personalised experience.
  • Analytics cookies: To understand website traffic and usage patterns.
  • Security cookies: To detect fraudulent activity and keep the platform secure.

You can control cookies by changing your browser settings. Please note that disabling certain cookies may cause some website features to not work properly.

7 Data Security Measures

578bd uses industry-standard security measures to keep your personal information secure. Our security practices include:

  • SSL encryption: All data transmission between our website and your browser is encrypted using SSL/TLS technology.
  • Data encryption: Sensitive information is stored in an encrypted state on our servers.
  • Access control: Only authorised staff can access your information for specific purposes.
  • Regular security assessments: The security of our systems is regularly tested and any vulnerabilities identified are resolved promptly.
  • Two-factor authentication: A two-step verification system to enhance account security.
  • Firewall and monitoring: Round-the-clock network monitoring and prevention of unauthorised access.

However, it is not possible to make data transmission over the internet completely secure. We make every effort to protect your information, but no digital platform can guarantee 100% security.

8 Data Retention Period

578bd retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

  • Account information: For as long as your account is active, and for a defined period after account closure to meet legal requirements.
  • Financial transaction records: A minimum of five years from the transaction date, as required by legal obligations.
  • Communication records: Customer service-related communications for a maximum of three years.
  • Logs and technical data: For security and analytics purposes, for a maximum of twelve months.

After the defined period, information is securely deleted or anonymised so that you cannot be re-identified.

9 Your Rights

As a user of 578bd, you have a number of important rights regarding your own information. We are committed to respecting these rights:

  • Right to access: You may request to see what information we hold about you.
  • Right to correction: You may request that any errors in your information be corrected.
  • Right to deletion: In certain circumstances, you may request that your information be deleted (for information not subject to legal obligations).
  • Right to object to processing: You may object to the use of your information for specific purposes.
  • Right to portability: You may request a copy of your own information in an easily readable format.
  • Opting out of marketing communications: You may stop receiving promotional emails or messages at any time.
To exercise these rights, email [email protected] or contact us through our 24/7 live chat support. We are committed to responding to your requests in a timely manner.

10 Protection of Minors

578bd is for users aged 21 and above only. We do not knowingly collect any personal information from minors. Completing an age verification process at the time of registration is mandatory.

If we become aware that a minor's information has entered our system, we will immediately close that account and securely delete the relevant information. If you believe a minor is using our platform, please contact us.

11 Third-Party Links and Services

Our platform may have connections to third-party payment gateways or services. These third parties have their own privacy policies and 578bd has no control over their collection and use of information.

When transacting via bKash, Nagad, Rocket, or Upay, you will also be subject to that service's own policies. We recommend that you read the privacy policy of any third-party service before using it.

12 Policy Changes and Updates

578bd reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

  • A notice will be displayed on the main page of the website.
  • Registered users will be informed by email.
  • The "Last Updated" date at the top of the page will be changed.

Continued use of our platform after any changes will be considered as your acceptance of the updated policy.

13 Contact Us

If you have any questions, concerns, or information-related requests about this privacy policy, please contact us. Our privacy team is ready to respond to any matter you raise.

Email Support

For any privacy-related questions:

Live Chat Support

Live chat support in Bengali is available 24 hours a day, 7 days a week. Use live chat for a quick resolution.